Shipping & Returns

Brite Organix is never far away from our Australian babes thanks to our awesome retail partners. To make sure international Brite Babes don't miss out we've added an online store to our site.


Australian & NZ Shipping

+ $10 flat rate shipping

International Shipping

Brite Organix ships worldwide

+ $16 flatrate


Orders ship from our NZ hub via NZ post or our Australian hub via Australia Post Please allow approximately 7-21 days for international delivery (Postage times are an estimate only, and do not allow for public holidays or high volume periods).

Due to customs regulations, deliveries may be subject to random examinations and scans.

Your order will be dispatched within two business days after you place your order. Once your order has been receipted by NZ Post or Australia Post it becomes their responsibility and often shipping times may vary.


Taxes & Duties 

All applicable taxes, custom fees, and duties are the responsibility of the customer & differs between countries.
For more information on import tax thresholds in your country, please contact your local postal provider.Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 

The Department of Brands

Level 3

6 Bridge Street

Sydney NSW 2000


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 

The Department of Brands

Level 3

6 Bridge Street

Sydney NSW 2000


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.